Bellevue, WA's "Refresh Recycling" Program

Location: Washington


Using community‐based social marketing (CBSM) principles to harness real-time data about residential recycling habits.

On behalf of the City of Bellevue, WA, Cascadia developed and piloted an innovative program to increase recycling participation at apartment and condominium towers in the city’s downtown area. The pilot, which was designed based on community‐based social marketing principles and findings from in-depth audience research in Bellevue, harnessed real-time data about recycling habits to provide feedback to residents through monthly recycling performance reports. Over a six-month period, the program resulted in a 33 percent increase in recycling volume and a 44 percent decrease in recycling contamination at pilot properties. Among residents who received the progress reports as part of the pilot, 79 percent said they were motivated to recycle more as a result.

Cascadia is very organized; their work product is thorough. I appreciated their flexibility and responsiveness. I just appreciated their ability to take our interests and put them into a tangible work product and a plan. The thoroughness of their work really led to a product that was very relevant to us and that we still use in our work. As a whole, the firm seems to be much more comfortable with field work than other consultants.

Kathy Cote
Cascadia offers a full suite of capabilities, skills, and problem-solving to help you optimize resource use, eliminate waste, and save money.
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